Last Updated: October 2024
At Fern Hollow Fiber Goods, we strive to ensure a smooth and timely delivery for all of our customers. Please read our Shipping Policy carefully before making a purchase.
1. Shipping Locations
Currently, we only ship to addresses within the United States. We do not offer international shipping at this time.
2. Processing Time
All orders are processed within 2 business days. Please note that we do not ship on weekends or holidays. If there are any delays in processing your order, we will notify you via email.
3. Shipping Rates
Shipping costs are calculated at checkout based on your location and the total weight of your order. You will be able to see the shipping charges before finalizing your purchase.
4. Shipping Methods
We use standard shipping carriers, and you will receive tracking information once your order has been shipped. Typical delivery times range from 5-7 business days, depending on your location.
5. Order Tracking
Once your order has been shipped, you will receive an email with a tracking number. You can use this number to monitor the status of your delivery on the carrier’s website.
6. Lost, Damaged, or Delayed Shipments
If your order is lost, delayed, or arrives damaged, please contact us at fernhollowfibergoods@gmail.com with your order number and details of the issue. We will work with the carrier to resolve the problem and ensure your satisfaction.
7. Shipping Restrictions
We do not ship to P.O. Boxes, APO/FPO addresses, or international addresses. All orders must be shipped to a valid street address within the United States.
8. Contact Us
If you have any questions about our Shipping Policy or need assistance with your order, please contact us at:
- Email: fernhollowfibergoods@gmail.com
By placing an order on FernHollowFiberGoods.com, you agree to the terms outlined in this Shipping Policy.